Privacy Policy

Last Updated: May 13, 2026

Welcome to Vixloom ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vixloom.com and use our services.

By accessing or using our platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

A. Personal Data

While using our platform, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Full Name
• Email address
• Phone number (including WhatsApp numbers for OTP and notifications)
• Address, State, Province, ZIP/Postal code, City
• Business details (for service providers)

B. Usage Data

We may also collect information on how our website is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

C. Location Data

We may use and store information about your location if you give us permission to do so. We use this data (via the "Near Me" feature) to provide features of our Service, specifically to connect you with hyper-local service professionals in your area.

2. How We Use Your Data

Vixloom uses the collected data for various purposes:

• To provide, operate, and maintain our directory and services.
• To manage your account as a professional or a customer.
• To send you important notifications (e.g., OTPs, lead alerts) via Email or WhatsApp.
• To process transactions and manage premium subscriptions.
• To monitor the usage of our platform and detect technical issues.

3. Third-Party Services & Integrations

We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These include:

• Payment Processors: We use Razorpay for processing subscription payments. We do not store or collect your payment card details directly.
• Communication APIs: We use third-party APIs (such as Nitai Technologies) to send WhatsApp notifications and OTPs.
• Mapping Services: We use Google Maps and OpenStreetMap for location auto-completion and distance calculations.

4. Data Security

The security of your data is important to us. We use standard security protocols, including password hashing (bcrypt) and HTTPS encryption, to protect your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can request that we correct any information you believe is inaccurate.
• The right to erasure: You can request that we erase your personal data from our systems (subject to legal and operational exceptions).

If you wish to exercise any of these rights, please contact us using the information provided below.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.